Online return policy
We are committed to providing you with a seamless online shopping experience. If you are not 100% happy with your purchased item(s), you have within 15 calendar days of the ship date to return your item(s). All refunds are issued via original payment method; no exceptions. Late returns are accepted at Artful Palette’s discretion.
We encourage our customers to double check their shipping address before checking out. If an incorrect address has been entered, the customer is responsible for re-routing & re-shipping those items.
Please ensure that returned items are new, unused and include all original packaging with your return. We will NOT accept returns that are missing compontents, and/or are damaged, used, altered. Shipping and handling charges are non-refundable. Please allow 14-21 days for your return to be processed and refund issued.
Order Cancellations: Artful Palette does not accept order cancellations. We are unable to modify or cancel your order once it has been successfully placed. Please contact Artful Palette if you have any problems with your order.
Paint kit paint exchange - If paint pots arrive damaged or dry, replacement paint will be sent free of charge if notified within 6 months of delivery or purchase. After 6 months, replacement paint will be mailed for $5 fee. Please contact Artful Palette via email with your order number, the name of your kit and the numbers of the paint colors that are damaged.